Lead Routing for WhatsApp Sales
A shared inbox and routing layer for teams that manage inbound WhatsApp leads and need fast follow-up.
The problem
Teams miss or delay responses in WhatsApp because conversations are shared informally, with no routing, ownership, or follow-up control.
Proposed solution
Turn WhatsApp messages into assignable lead threads with ownership, reminders, and simple pipeline status.
Target audience
Small sales teams, agencies, and local businesses using WhatsApp for inbound sales
Key features
- Shared inbox
- Assignment rules
- Follow-up reminders
- Lead labels/stages
- Notes and internal mentions
- Basic analytics
Monetization strategy
Per-agent monthly pricing with a starter tier for single-channel inboxes.
Skills to build it
- Messaging integrations
- Backend workflows
- Web app development
- Notifications
- CRM-style UX
An idea is a starting point for research. Validate customer demand before building.