Customizable Lead Inbox
A shared inbox that turns WhatsApp sales chats into a simple team workflow for assigning, following up, and closing leads.
The problem
Teams using WhatsApp for sales often miss messages, lack routing, and have no lightweight collaboration layer.
Proposed solution
Build a shared inbox with assignment, tags, follow-up reminders, templates, and basic CRM fields on top of WhatsApp workflows.
Target audience
Small sales teams, local businesses, and agencies that use WhatsApp for inbound leads
Key features
- Shared conversation assignment
- Lead tags and stages
- Reminder nudges
- Saved replies
- Simple pipeline view
- Manager visibility
Monetization strategy
Per-agent subscription with business tiers for multiple numbers and automation.
Skills to build it
- Messaging integrations
- Team inbox design
- Workflow automation
- CRM basics
- Permissions and auditing
An idea is a starting point for research. Validate customer demand before building.